Last updated on 4 June 2021
LIMITED WARRANTY AGAINST DEFECTS POLICY
This document sets the limited warranty against for certain products manufactured by Nippon Shears Pty Ltd ACN 641 863 578 as trustee for The Adams Scissor Trust ABN 68 501 252 754, trading as Japan Scissors (‘Japan Scissors’, ‘we’, ‘us’, or ‘our’). A person who has purchased a Japan Scissors product will be referred to in this document as ‘you’ or ‘your’.
Japan Scissors’ products are manufactured to high quality standards and are put through thorough tests and inspections before they are sold to you. As the buyer, in addition to your statutory rights and remedies, Japan Scissors warrants all its products that it sells directly to you (Products) against defective workmanship from the date of purchase by you for the Warranty Period specified below.
This Warranty sets out the terms of our warranty against defects. Our warranties are also subject to our online terms and conditions, available at https://www.japanscissors.com.au/pages/terms-of-service (Terms of Sale).
Please note that this warranty against defects can only be relied on by a buyer who has purchased Products directly from us.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The following products are covered by this warranty for the Warranty Period set out in the following table, starting on the date you purchase the product.
Product |
Warranty Period |
Juntetsu Scissors |
Lifetime warranty |
Ichiro Scissors |
Lifetime warranty |
Other products (e.g. scissors, razors, haircut accessories, blades and hair combs) from Japan Scissors |
Lifetime warranty |
Mina Scissors |
2 year warranty |
Jaguar Germany Scissors |
1 year warranty unless specified otherwise. |
Yasaka Shears (Seiki) |
1 year warranty |
This Warranty does not apply to any issues in the Products arising out of any issues in the Products arising out of:
We will only accept returns of your Product if:
If you consider your Product to be defective and the Warranty Period (defined above) has not expired in respect of:
you should promptly notify us of this by contacting us at hello@japanscissors.com.au
When filling in the form to us, you must include:
As soon as you realise that your Product may be defective, you must immediately stop using the Product.
If we determine your Product may be defective, we will request you send the Product back to us, at your cost, for further inspection, including any accessories, manuals, documentation or registration shipped with the product (and you must do so if this is what we request).
We reserve the right to further inspection before deeming your Product defective.
If we determine in our reasonable opinion that your Product is not defective, or if:
then we may in respect of the Product, refuse your return, not issue a refund and pass on any third-party expenses that we have incurred in connection with inspecting and evaluating the Product.
If we refuse your return and not issue a refund, then, at your election, we will either:
If:
then we will either:
If the problem with your Product is major, then you may choose which of the three actions above are taken. If the problem with your Product is not major, then we will choose which action to take.
If you are entitled to a refund under this Warranty and seek a refund for shipping the Product back to us for inspection, you must email us a receipt for this shipping cost at the email address above. We will not refund shipping costs without a receipt.
If you fail to comply with the provisions of this Warranty or the Terms of Sale in respect of your Product being the subject of a requested return, including defective products, we may, in our discretion, issue only a partial refund or no refund in respect of such Product, provided that nothing in this Warranty is intended to limit the operation of any manufacturers’ warranties which you may be entitled to or any of your rights which cannot be excluded under applicable law.
To the maximum extent permitted by applicable law, all express or implied representations and warranties not expressly stated in this warranty document, or in written terms and conditions issued by us, are excluded.
To the maximum extent permitted by law, we exclude any liability that may arise as a result of you pursuing a warranty claim in accordance with this warranty document.
This warranty document is governed by the laws of Western Australia, Australia.