Warranty Guide

If something goes wrong with your product that may be related to manufacturing, or you are not completely satisfied, let us know!

Each pair is carefully checked before shipping, but sometimes things go wrong. We will do what we can to resolve your issue.

Quick Summary:

• You can have peace of mind knowing that your products have a warranty that covers manufacturing defects.
• If you notice any manufacturing defects, you can contact us to organise a quick solution.
  • Email us at: hello@japanscissors.com.au
  • Fill out our warranty form here: https://www.japanscissors.com.au/pages/order-returns-exchanges-form
• Warranty periods can vary depending on the brand and products.
• The most common solutions include replacement, repair or refund.
  • We will work with the manufacturer to organise a repair or replacement.
  • If a repair or replacement is not possible, we may organise a refund of your product.
• What might not be included as in the warranty?
  • Wear and tear
  • Physical damage
  • Corrosion damage
  • Change of Mind
  • Etc
• We understand that there are plenty of different scissors (or other products), and it can be hard to choose the right pair online. This is why we give a 7-Day change of mind return that allows you to try out your shears and if you are not 100% happy with them, you can return them for a refund or exchange. Read more here!

For the complete information on your warranty coverage, please refer to the Warranty Policy Here!

Warrant Periods By Brand

• Juntetsu Scissors: Lifetime Warranty
• Ichiro Scissors: Lifetime Warranty
• Mina Scissors: 2 Year Warranty
• Jaguar Scissors: 1 year warranty unless specified otherwise
• Yasaka Scissors: 1 year warranty unless specified otherwise
• Kamisori Shears: 1 year warranty unless specified otherwise
• Feather Razors: 1 year warranty unless specified otherwise
• Other products (e.g., scissors, razors, haircut accessories, blades and hair combs) from Japan Scissors: Lifetime Warranty

What are warranty defects?

If something goes wrong with the product that may be related to manufacturing, or you are not completely satisfied, let us know!

Warranty defects on hairdressing scissors can include:

• Tension system not working
• Colour coating fades when cleaned
• Swivel Handle does not rotate
• Etc

Issues that do not fall under the warranty defects category:

• Scissors are no longer sharp
• Physical damage
• Corrosion or rust damage
• Not 100% happy with the style/type
• Etc

We follow the consumer law that defines the allows us to repair or replace goods (or part of them). This allows us to maintain a positive customer experience and to also make sure you can order with confidence!

For the complete information on your warranty coverage, please refer to the Warranty Policy Here!

Warranty Examples

Sarah has received a new pair of Jaguar Scissors yesterday. She goes to try them out, but the screw is loose and can't tighten at all. It just keeps loosely turning over and over again. She is concerned and emails the Japan Scissors team.

She places the scissors back in the original box and packaging and returns this back to the address given. After receiving these, the Japan Scissors team inspects them, confirms the problem and either fixes this immediately or sends out another pair as a replacement. Sarah gets the working pair and starts cutting without any further problems. 

If you have issues with the scissors' sharpness, you can return them in the first 7 days for an exchange or replacement. After this period, you can send your scissors to a scissor sharpener to have the blades sharpened to perfection.

For the complete information on your warranty coverage, please refer to the Warranty Policy Here!