If something goes wrong with your product that may be related to manufacturing, or you are not completely satisfied, let us know!
Each pair is carefully checked before shipping, but sometimes things go wrong. We will do what we can to resolve your issue.
For the complete information on your warranty coverage, please refer to the Warranty Policy Here!
If something goes wrong with the product that may be related to manufacturing, or you are not completely satisfied, let us know!
Warranty defects on hairdressing scissors can include:
Issues that do not fall under the warranty defects category:
We follow the consumer law that defines the allows us to repair or replace goods (or part of them). This allows us to maintain a positive customer experience and to also make sure you can order with confidence!
For the complete information on your warranty coverage, please refer to the Warranty Policy Here!
Sarah has received a new pair of Jaguar Scissors yesterday. She goes to try them out, but the screw is loose and can't tighten at all. It just keeps loosely turning over and over again. She is concerned and emails the Japan Scissors team.
She places the scissors back in the original box and packaging and returns this back to the address given. After receiving these, the Japan Scissors team inspects them, confirms the problem and either fixes this immediately or sends out another pair as a replacement. Sarah gets the working pair and starts cutting without any further problems.
If you have issues with the scissors' sharpness, you can return them in the first 7 days for an exchange or replacement. After this period, you can send your scissors to a scissor sharpener to have the blades sharpened to perfection.
For the complete information on your warranty coverage, please refer to the Warranty Policy Here!