Japan Scissors Warranty & Exchange Guide
Lifetime Warranty
Japan Scissors offers a lifetime manufacturers warranty for the purchase of any pair of scissors bought on our website. If you notice any defects, simply contact us and we will organise a return.
Lifetime Warranty Exclusion
Warranty for scissors bought on our store does not include re-sharpening and damage caused by dropping scissors or misuse as detailed below. Please be aware that damaging your scissor blade edges or the coloring by chipping, dropping, over tightening or having tension too loose or incorrect sharpening, maintenance, cleaning or care of your scissors with chemicals or by not following our care guidelines sharpening is not covered by warranty.
Return Policy
All faulty scissors under Lifetime Warranty have to be returned to Japan Scissors by post for inspection, if found to be a manufacturer fault they will be replaced at no charge to our customers. Free Return Shipping for Australian and New Zealand customers.
Exchange Policy
At Japan Scissors we understand that it can be hard to choose the correct pair of scissors online. We offer a simple 7-day return guarantee, as long as the items and packaging are in re-sellable condition and have not been used.
We are happy to answer any questions prior to purchase to make sure you get the best choice.
Only unopened or unused scissors are accepted for returns. Please ensure that the packaging is in good condition and the scissors have not been used. It is up to the discretion of the Japan Scissors staff to accept a return.
How it Works
All we ask is that you get in touch with us as soon as you realise that you need to make an exchange or ask for a refund.
- The scissors then need to be posted back to us via Australia post service. In as new condition, with no damage or have been dropped etc. in the original packaging, this includes in the case with scissors properly secured, with scissor key, cleaning cloth and oil pen inside the case with warranty card and any promotional cards as well.
- We will then assess the scissors and if there are no damages or problems either exchange them for the ones you have selected or issue you a refund. Minus a 10% shipping/restocking fee. It takes approximately 3-5 days for your refund to come through from the transaction from which you paid for the scissors.
Exchanging your scissors
We are more than happy to exchange your scissors and offer our guidance in helping you select another pair of scissors. We will exchange your scissors once we receive the pair that you have sent back to us, via express post and in the as new condition in the original packaging.
Warranty returns or product exchanges must be express posted with purchase receipt & tracking number to the below address along with notifying us via email or phone that your scissors are on the way.
Please Contact us for the correct Returns and Exchanges Postal Address:
Company: Japan Scissors
Headquarters: 19 / 22 St Georges Terrace, Perth, Western Australia, 6000
Contact Customer Service: 0466897502
Email: hello@japanscissors.com.au
