We acknowledge the challenges of purchasing online without physically examining the product. That's why we've implemented a 7-day returns and exchanges policy following the delivery date as indicated on the tracking information. This gives you ample time to try out your new scissors or other products and ensure they meet your expectations.
At Japan Scissors, we pride ourselves on fostering a community of satisfied hairstylists, barbers, and hair-cutting enthusiasts. Our ultimate goal is to provide a seamless shopping experience that brings you back for more!
- Test your scissors or other product and if you're not satisfied, initiate a return within 7-days from the delivery date of your first order.
- Ensure the product and its contents are in good condition. Remember, don't dispose of anything.
- Contact us at email@example.com or fill out our Returns Form.
- Please note, this does not cover warranty issues, free products, or promotional items.
We understand that life is hectic, and we strive to make this process as simple as possible. If you have any questions or need assistance with returning your order, don't hesitate to get in touch!
Before Opening a Return Request, Check These Common Scissor Issues:
|My scissors are too tight or too loose.||Adjust the tension of your blades so they have tightness when opening and closing, but not too loose that they won't cut hair.||How to Adjust Scissor Tension|
|The finger holes are too big.||You can use rubber or plastic finger inserts that provide improved grip and a better fit.||Using Scissor Finger Inserts|
|The blade sizes are too small or too big.||The most common scissor sizes are 5.5" and 6.0" for hair cutting scissors. You can exchange these to a different size if it is available.||Choosing the Right Scissor Size|
|The scissors don't cut hair properly.||Ensure that the blades are clean, and the tension between the blades is adjusted for a smooth cutting motion.||Maintaining Your Scissors|
|The style or design doesn't suit me.||We have a large number of brands and models to suit every style and budget. Let us know if we can provide a recommendation.||Choosing the Right Scissor Brands|
|My scissors have become blunt over time.||Regular maintenance and sharpening can greatly increase the lifespan of your scissors. Consider seeking a professional sharpening service if your scissors have become blunt.||Scissor Sharpening Guide|
- Returns within 7 days of the delivery date for change of mind.
- Warranty coverage available for manufacturer defects.
- For change of mind returns, ensure the original packaging and contents are in good condition, with no physical damage or buildup on the scissors. Two images of the scissors - one with the blades closed and a second with the blades opened - may be required for verification.
- Product exchanges, store credits, or refunds available upon successful verification of return eligibility.
Steps to Return Your Product:
- Initiate the return process through our Returns Form or by emailing us at firstname.lastname@example.org.
- Our team will swiftly verify your eligibility and, if approved, will provide return instructions.
- Upon receiving your return, we'll inspect the packaging, contents, and the product. If everything is in good and resellable condition, we can proceed with the following options:
- Exchange your product
- Provide a store credit
- Issue a refund to the original payment method
For a comprehensive understanding of our 7-day return policy, refer to section 5.4 'Change of Mind Returns' in our Terms of Service.
For more details regarding warranty coverage, kindly visit our Warranty Guide.